FAQ's
Answers to some important questions people ask me !
Do you use a special solution in your water?
Yes, tests with leading window cleaning companies around the world, show conclusively that it outperforms the other window cleaning solutions available. Your windows will look visibly cleaner and stay clean much longer when this new window cleaning solution is used. I even offer a free No Spots if it Rains Guarantee, because professionally cleaned windows really shouldn't spot the first time it rains!
Do you have employees?
I have no employees so you'll have the comfort of knowing that only the owner will be in your home and not an employee who may only be concerned about getting their paycheck at the end of the week. You won’t have that uncomfortable feeling of trying to keep track of where two or three people are in your home at any given time. Any questions will be answered on the spot by me.
Do you carry insurance?
I carry a one million dollar general liability policy for your protection as well as health and accident insurance for mine.
I just had my house cleaned, will there be dirt tracked through my home?
No. It is my policy to always wear shoe covers when entering a customers home so I don't track any dirt into your house.
Do I need to do anything to prepare for my windows to be cleaned?
Typically, nothing needs to be done prior to my arrival. However, if you have a lot of items located on your window sills, removal of these items would be greatly appreciated.
Do I need to be home for my scheduled cleaning?
Not necessarily. Most of my existing clients run errands or go to work once I get started. I will leave an invoice and lock all the doors when I’m done. After you have inspected the work and are completely satisfied, you can just send the payment in the mail.
What causes windows to get dirty?
Over time, it is the dust blown from the wind, lawn machinery, tree pollen, vehicle exhaust, and other air borne soil settling on your windows that causes resoiling. The soil on your windows gets moved around when it rains and will leave spots and drip marks behind when the windows dry and that's why people think that the rain made their windows dirty.
What is your No Spots if it Rains Guarantee?
Professionally cleaned windows really shouldn't spot the first time it rains!
If you should notice any spotting on your freshly cleaned windows, please don't be shy, give me a call.
I'll be happy to swing by to touch up any windows spotted by the rain within three days of my washing them.
What if rain is predicted for the day of my service?
For the benefit of all my customers it's my policy to complete all scheduled jobs on time even if rain is in the forecast. Remember I have a No Spots if it Rains Guarantee. In the event of light precipitation I can usually continue as scheduled because a light rain will not affect me or the cleaning of your windows. In the event of heavy rain or showers, I'll start on the inside and will return in a day or two to complete the outside work. This way the interior of all your windows will be completed on time so there is no disruption to your schedule.
What is pure water or water fed pole window cleaning?
Would you like your windows to come out cleaner and stay that way longer? I can make that possible for you by cleaning your windows with my pure water system. The system takes ordinary city water and purifies it. The purified water runs through a hose to a brush on the end of a telescoping pole. As the brush scrubs, the dirt is washed away and the final rinse leaves only the pure water on the glass. Your windows will dry without spots, streaks, soap residue or static cling. -- you'll be left with just pure, clean glass. Third story windows and skylights are a breeze to clean with this new technology. There's a short video on YouTube that explains how it works and why it's so popular in Europe, just click here.
Is it safe to use a razor to clean windows?
Most glass is completely safe to scrape with a razor! However scraping tempered glass and heat-treated glass can be very risky because some tempered glass surfaces are highly susceptible to scratching. Most people, including many window washers, are uninformed and do not realize how easy it is to scratch some glass surfaces. The International Window Cleaners Association has some information on their web site regarding scratched glass issues and window cleaners. There are also some educational videos on YouTube explaining the dilemma for homeowners and business managers who have tempered glass windows with fabricating debris on them, click Alex Lambrinides and Tony Evans. Like many specially engineered products, high-performance glass products require special care and handling so be careful who you hire. Nobody wants scratched glass!
Windows so clean ... you'll think they're open!
